International Visitors

International Visitors

If you are looking for a Roaming Service with coverage all over Brazil and higher quality, TIM is the operator you need.

Frequency

To use your mobile phone in Brazil, it must be compatible with the frequency of TIM Brasil and your home operator must have signed a roaming agreement with TIM in Brazil.

2G frequency all over Brazil is the same: 900/1800 Mhz. At the states Paraná, Santa Catarina, Rio Grande do Sul (South Region), Bahia, Minas Gerais and Sergipe (Central Region) and Piauí, Ceará, Rio Grande do Norte, Pernambuco e Alagoas (Northeast Region) is available 3G 850Mhz. The remaining states 3G coverage is 2100Mhz.

Coverage

Click here to check all states and respective cities that TIM has coverage all over Brazil.

How to make calls

Click here to learn how to make calls.

How to connect

Click here to learn how to connect.

Services

TIM's network offers voice service, data (2G, 3G), SMS and MMS. Check with your operator the availability of services based on international roaming agreements between your carrier and TIM.

You should also check with your local carrier rates of voice, data and SMS to use TIM Brasil Network. Your carrier is responsible for defining International Roaming rates to use our network.

Pre-paid SIM

If your carrier does not have international roaming agreement with TIM, you can buy a pre-paid SIM from TIM in Brazil at any retailer or at a TIM store. In order to activate the line you must go to a TIM store with your passport and SIM.

Click here to check TIM stores in Brazil to activate your line.

Contact Us

No matter where you are, getting connected to the TIM Brasil network is easy!

If you need help to connect your device manually to TIM Brasil network, or are interested to know about our products, services and promotions, you can easily contact the Multilingual Department available from 6:00 AM to 10:00 PM everyday (Rio de Janeiro and São Paulo time) by dialing from your foreign phone the following number: 1056. If you prefer, you can contact us via e-mail, using the option "Fale com a TIM" located in the footer of the website www.tim.com.br. Aiming to fulfill your demand as best as possible and within the deadline, please send us a letter / e-mail in Portuguese.

You can also dial + 55 11 2847 6144, *144 or 1056 from your foreign phone or 0 41 11 2847 6144 from a landline. 

Attention: This call will be charged as a local call (If you are in São Paulo) or a long distance call (If you are in others States in Brazil) if you dial using a landline in Brazil, or as an International Roaming (Local National) call if you dial from your foreign phone.

If you are abroad, you can get in touch with TIM Brasil by asking some Local Company to make the reverse call to TIM. In this case, you should ask the company to make the reverse call using the following number + 55 11 2847 6144.

TIM Brasil offers you English Customer Care Service. That's why, getting connected to TIM Brasil's network is easy and comfortable wherever you are!

In case of emergency call to:

 

Tourist Police Numbers:

• Belo Horizonte: +55 31 3291-0005
• Brasília: +55 61 3345-9518
• Curitiba: +55 41 3251-7500
• Cuiabá: +55 65 3901-4839
• Fortaleza: +55 85 3101-2488
• Florianópolis: +55 48 3228-3886
• Manaus: +55 92 3652-1656
• Natal: +55 48 3652-1656
• Recife: +55 81 3322-4088
• Rio de Janeiro: +55 21 2332-2885
• Salvador: +55 71 3322-1188
• São Paulo: +55 11 2226-0664